There are a few possible reasons. Make sure your membership hasn't expired yet. It's also possible that you are using the wrong username/password combination. Check your purchase confirmation email that was sent to you when you originally signed up. All of your login info will be in that email. Check your junk/spam folder if you are using a web based email service such as Hotmail, Yahoo or Gmail since they sometimes mistakingly send our emails there. If you deleted the email or you are still having trouble logging in, please contact us. If you share your password with friends or other people your account will automatically be blocked. As per our terms we do not allow sharing of passwords. If you try to login multiple times in a row with the wrong username and/or password your IP will automatically be blacklisted for 5 hours. Please try to login agian after 5 hours. Make sure you use the correct username and password. Usernames and passwords are case sensitive! If you have any problems with your password just click here to reset your password.
In order to stream content directly from the site, you need to have a broadband Internet Connection such as DSL or Cable. Unfortunately, dial-up connections are too slow for streaming good quality video. Next, you will might have to download and install the Adobe Flash Player plug-in although videos should stream even without the Flash Player (HTML5).
First, you need to have a broadband internet connection such as DSL or Cable. Dial-up connections are too slow for streaming the videos. On slow connections it's better to download the video to your computer first.
Make sure you have the latest version of Adobe Flashe Player installed. To make sure, just download it and install it again. It will install over your current (and possibly outdated) version. You can get the latest version here.
If the movie is still freezing every few seconds, after making sure you have the latest version, try waiting 30 seconds before clicking the play button again. That should give the player enough time to buffer enough video in advance to play without stopping.
Just click the Download button that is displayed below the video that you want to download. A box asking you where you would like to download the movie to might appear, or it will download the video directly to your Downloads folder.
In order to reset your password, please click here. If you cannot remember your username in addition to your password and no longer have the confirmation e-mail from the original sign-up, please contact us and we will be happy to provide you with your password or any other login information once your membership can be confirmed.